Privacy Policy of Tidyup Handycrew
Effective Date: August 2, 2025
Tidyup Handycrew (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, request a quote, or use our services in Toronto and surrounding areas.
By using our website or services, you agree to the terms outlined in this policy.
1. Compliance with Canadian Privacy Laws
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy laws in Ontario. Your personal information will only be collected, used, and shared as described in this policy and in accordance with Canadian law.
2. Information We Collect
a) Personal Information
We collect personal details when you contact us, request a quote, or book a service, including your full name, email address, phone number, service address, and payment details. Payment information is processed securely through third-party payment providers, and we do not store full credit card numbers.
b) Non-Personal Information
We may automatically collect non-personal data such as your browser type and version, pages visited on our website, date and time of your visit, IP address, and general location. This information helps us improve our website and customer experience.
3. How We Use Your Information
We use your personal and non-personal information to provide and manage services, communicate about quotes, bookings, and updates, process payments and send invoices, improve our services and website performance, and send appointment reminders, feedback requests, and promotional offers only where you have given consent. We do not sell or rent your personal information to third parties.
4. Sharing Your Information
We may share your information with trusted service providers such as payment processors, scheduling software, and CRM systems; employees or subcontractors delivering your services who are bound by confidentiality; and legal authorities when required by law or to protect our business and customers.
If your data is stored or processed outside Canada (for example, by US-based service providers), it may be subject to the laws of that jurisdiction.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, loss, or alteration.
6. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, or resolve disputes. When no longer needed, data will be securely deleted or anonymized.
7. Your Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, request deletion of your personal data where legally permissible, and withdraw consent for marketing communications at any time.
To exercise your rights, contact us at info@tidyuphandycrew.ca.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and track performance metrics. You can adjust your browser settings to refuse cookies. If we use analytics tools such as Google Analytics or Facebook Pixel, these may collect anonymized data to help us understand user behaviour.
9. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected individuals promptly in accordance with PIPEDA requirements.
10. Third-Party Links
Our website may contain links to external websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of these third parties.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this policy from time to time. The revised policy will be posted on our website with a new effective date. Your continued use of our services means you accept the updated terms.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
📧 info@tidyuphandycrew.ca
📞 +1 (226) 201-3103
🌐 www.tidyuphandycrew.ca
